You May Need Assisted Living

A customer calls about a purchase they made earlier in the day on some marked down items, luckily I tend to remember my customers and their totals and items. Unfortunately I didn't get the call. My co-worker did and I am watching him become increasingly frustrated before he finally tosses the phone at me.

Me: Hello, this is Amanda, how may I help you?

Customer: Yes, I was in your store earlier and I don't think the cashier knew what she was doing.

Me: Ma'am. I'm the cashier you dealt with, what's the problem?

Customer: Well the girl over charged me. I need to come in and get my money.

Me: Ma'am what did you buy?

Customer: I bought egg nogg.

Me: Okay, ma'am, I did that transaction, and I assure you it was all done correctly.

Customer: Maybe that girl was confused. Do I owe you money? Do I need to come in?

Me: Ma'am, I am the cashier that rang you out. You got two egg noggs at twenty-five cents each. I assure you that everything is fine and you don't need to come in.

Customer: So you owe me money? I can be there in a minute.

Me: No! Ma'am everything is fine. You don't need to come in. The transaction was done correctly.

Customer: So how much was it?

Me: You paid fifty cents plus tax.

Customer: Fifty cents for each?

Me: No, fifty cents for the both of them.

Customer: So how much was it?

Me: Fifty cents plus tax.

Customer: For one of them?

Me: No, for both of them. They were twenty-five cents separately.

Customer: Twenty-five cents for both of them? Then you owe me money.

Me: NO! Ma'am, it was twenty-five cents for one of them. You got two. So at twenty-five cents each it came to fifty cents plus tax for both of them.

Customer: Fifty cents for one of them?

Me: NO! Fifty cents for both of them.

Customer: So I need to come down there? I don't think that girl did it right.

Me: Ma'am. I was the cashier that rung you out. Don't come to the store! Everything is kosher!

Customer: So I don't need to come there?

Me: NO!

Assisted living. Invest. I had many customers staring at me as I was forced to yell. This is the short version. I was on the phone for a half-hour. She still didn't grasp that I was the cashier that rang her out. And continued to talk badly about the cashier that rang her out. Also, I had to spot this lady and her husband some pennies when I got done ringing them out for their egg nogg...